Frequently Asked Questions

Updated May 2025

Welcome to our FAQ page! Here you’ll find answers to the most common questions we receive from our community. If your question isn’t listed here, please use the Contact Form on our website and someone from our team will assist you.

🔒 Membership & Account Access

Q: I subscribed but can’t log into the website.

Q: How can I change my password or update my account details?

Q: I didn’t get my welcome email.

💳 Billing & Subscription

Q: How do I switch from an annual subscription to a Lifetime Membership?

Q: I recently renewed my plan but now want Lifetime. Can I get credit for what I already paid?

Q: My card was declined—what should I do?

🎥 YouTube Chat Access

Q: I placed an order—when will it ship?

Q: My bank shows a charge, but the site says my payment failed.

📦 Orders & Store

Q: I’m a member but can’t participate in YouTube live chat.

💬 Need More Help?

If your question wasn’t answered here, visit our Contact Form and our team will get back to you as soon as possible.

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