Contact - African Diaspora News Channel

Name(Required)

Email(Required)

Mobile Phone (Optional)

Subject(Required)

What best describes your billing issue?(Required)

I have a new credit card

Please cancel my subscription

Other issue

Why are you cancelling? Check all that apply.(Required)

I am canceling due to the high cost of the subscription

I did not use the platform enough to justify the cost

I found a better selection of content on another streaming service

I am canceling due to technical issues with the platform

Other

Please tell us the additional reason(s)(Required)

Did you try resetting your password? You can click "Forgot Password" right under the login screen and you will be sent a link to reset your password.(Required)

Yes

No, but I will try that now

No, it's not a password issue

Do you have a paid subscription?(Required)

Yes

Have you ever been able to view videos?(Required)

Yes

What happens exactly?(Required)

The video never loads, just keeps spinning

The page is blank

I see an error message

Something else

Did you try refreshing the page?(Required)

Yes, it did not help

No, but I will try that now

How do I do that?

NOTE: In most browsers, pressing Ctrl+F5 will force the browser to retrieve the webpage from the server instead of loading it from the cache. You may want to try this if you are on a PC. Otherwise, note the above graphic for directions on how to reload your browser on Mac or PC, and follow the directions for your specific browser.

What is the exact error message? And when does it occur exactly?(Required)

Give us as much detail as to the problem so that we can help you fix it.

How to Update Your Credit Card

To update your credit card, edit your PROFILE while logged into the platform which will take you to your Account Dashboard where you can update your credit card on file. Here is a direct link to your account dashboard: https://adnc.mystagingwebsite.com/account/

Remember that you must be logged in to do so. If you are still having an issue updating your card, drop us a message with more details in the Your Message box below, along with confirming the email address you used to subscribe and your full name.

What type of technical issue are you having?(Required)

I can't log in

I can log in but can't view videos

Something else

Please describe your issue(Required)

How would you grade us on the below areas?(Required)

	Satisfied	Neutral	Disatisfield
High-quality content
Diverse content
New & engaging content
Overall value received
Pricing plans I can afford
User-friendly platform
Easy to navigate
Good customer service
I may re-subscribe
I'd recommend this platform

What can we do to change your mind?

What email did you use to subscribe?(Required)

What is the name you used on your paid membership subscription so we can find your record?(Required)

First Last

Upload Picture or Video (Optional)

Drop files here or

Accepted file types: jpg, gif, png, pdf, mov, mp4, mp3, jpeg, Max. file size: 25 MB, Max. files: 3.

Enter a URL for a Video or Article URL (Optional)

Members-Only Livestream Chat

You do not need a YouTube membership to access the livestream chat if you are already a Website/App member. Simply show proof of membership along with the full URL of your YouTube channel (we need more than your YouTube username; we need your full YouTube channel link).

How can you show proof of website/app membership?(Required)

I will upload my receipt in PDF format

I will paste in my invoice number & receipt number

Invoice Number

Receipt Number

Upload Your Receipt(Required)

Drop files here or

Accepted file types: jpg, gif, png, pdf, doc, docx, txt, rtf, Max. file size: 25 MB, Max. files: 1.

This field is hidden when viewing the form

Enter the full URL of your YouTube channel

You must join the ADNC YouTube membership to access the YouTube LIVE Chat. YouTube has nothing to do with the ADNC Website or ADNC App.

Your Message(Required)

Drop us a Line

How to Update Your Credit Card

Members-Only Livestream Chat

Welcome Back!